FRAUD FAQS
What is phishing?
When someone creates a fraudulent website that mimics the Torrid brand in order to trick and entice the consumer into sharing sensitive information.
Phishing comes in many forms and is meant to appear like legitimate communication
from the retailer such as an email. The intention is always to get the consumer's personal information—login credentials, financial information, etc.
How do I avoid phishing?
If you suspect the email or site you're viewing is from phishing, avoid clicking any links without first verifying the source. In these instances, it's best to just visit our site directly.
How do I check the URL?
Before clicking any links, hover over them to verify that the URL is in fact taking you where you expect to go. When in doubt, it's bet to use your browser to take you directly to our trusted website.
Make sure that HTTPS:// is shown
in the URL when visiting Torrid.com. This will ensure that all your valuable customer information is protected. Fraudulent sites will often have HTTP:// (missing the “s”), which is far less secure.
Is Torrid.com the only site used to purchase Torrid products?
Genuine Torrid products can only be purchased through our stores, registered e-commerce site: https://www.torrid.com, and Torrid APP. Anywhere else, and you're not getting the real deal.
How do I contact Torrid about a potentially fraudulent website or email?
Recently, there's been an increase in the number of websites and emails that try to lure customers into providing personal information. Torrid does not sponsor these websites, nor are we affiliated with the site operators.
If you're
aware of any potentially fraudulent websites or emails, please contact us at https://www.torrid.com/contactus or call us at 1.866.867.7431 so that we can follow up.